FAQ
Q: Do you offer a quality guarantee for your products?
A: If you receive incorrect or damaged items, you can always contact our customer service team at support@meowmart.fun for reshipment or a refund.
While we are confident in the quality of our products and have received recognition from many customers, we regret that we cannot offer refunds if your cat doesn't like our products. Each cat has its own preferences, which are factors beyond our control. Thank you for your understanding and support!
Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the shipping status of your order.
Q: How long does shipping take?
A: We prepare your items immediately after you place your order. Estimated delivery time is 6-9 business days after your order is shipped.
Q: Can I change my shipping address or email address after placing an order?
A: Yes, you can request a shipping address change, but please do so as soon as possible before your order is shipped out.
You can update your shipping address and email address by reaching out to us at support@meowmart.fun with the mandatory following information:
1. Your order number
2. Your email address
3. The new shipping address or email address you wish to have linked
Q: Do I need to pay tax or customs duties when the package arrives?
A: Mostly, you don't need to.
Q: How long do I have to Return or Exchange an item?
A: If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 60 days of your original sales date. Items must be returned in their original condition including product inner boxes.
Q: What is your return policy?
A: Your satisfaction is our top priority. If you need assistance with returns or refunds, please contact our customer service team at support@meowmart.fun for help. You can check our Returns & Refunds Policy page for specific information"
Q: Can I cancel my order?
A: If you need to cancel your order, please contact our customer support team at support@meowmart.fun for assistance.
We're happy to assist with refunds if your order hasn't been shipped yet.